ARIA
- Client
- Hospitality client
- Industry
- Hospitality
- Year
- 2025
- Services
- Voice AI Agents
A 24/7 voice concierge for hotel guests — room service, amenities and requests over a phone call.
<2sresponse time
<2s
response time
94%
guest satisfaction
−60%
front-desk call load
The challenge
Front desks get the same calls all night: towels, check-out times, restaurant hours, taxi bookings. Staff time was going to repetition instead of guests.
What we built
- 01Phone voice agent on Twilio with Gemini for conversation.
- 02Hotel knowledge base for amenities, policies and local information.
- 03Request logging and handoff to the right department.
Stack
- Twilio
- Gemini
- Python
- FastAPI
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