InstaBus
- Client
- InstaBus
- Industry
- Travel & mobility
- Year
- 2025
AI voice concierge that calls every bus passenger from booking confirmation to post-trip feedback.
▶ Watch the full demoHide demo
50%
faster passenger onboarding
24/7
calling capacity
Multi
lingual conversations
The challenge
The operator’s team was manually calling hundreds of passengers per route to confirm bookings, share boarding details and collect feedback — slow, inconsistent and impossible to scale.
What we built
- 01Outbound voice agent that calls passengers in their language before, during and after travel.
- 02Call-status dashboard per route: confirmed, pending, failed, escalated.
- 03Real-time escalation to staff when a passenger needs a human.
- 04Feedback calls summarised automatically for the operations team.
Stack
- Twilio
- Gemini
- Python
- React
- PostgreSQL
Next case study
Gamecam
Computer-vision analytics for padel: scores, rallies, shot types and per-player stats from match video.
View case
Start a project